Question 1

Documentation in the dental record as part of the provision of oral health care services is important to protect

Accepted Answer

A)   both the patient and the oral health care provider.
B)   the patient but not the oral health care provider.
C)   the oral health care provider but not the patient.
D)   neither the patient nor the oral health care provider.E) A) and D)
F) A) and C)

Question 2

Each of the following is recommended in the textbook for utilizing social media EXCEPT one. Which one is the EXCEPTION?

Accepted Answer

A)   Carefully view anything and everything posted online for its communication value and tone.
B)   Strive to maintain personal and professional integrity in posting.
C)   Do not post any patient information.
D)   Be encouraged to "Friend" or "Like" patients on social networking to enhance communication.
E)   Know the rules and policies on social media of employers and related institutions.F) B) and E)
G) B) and D)

Question 3

Which of the following is a component of the process dimension of quality improvement?

Accepted Answer

A)   Facilities
B)   Technical skill
C)   Oral health improvement
D)   Organization
E)   General health improvementF) A) and B)
G) B) and E) B

Question 4

Eliminating a high-risk procedure from the scope of practice is not always possible or desirable. In such cases a risk management strategy should be implemented to control the risk.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true, the second statement is false.
D)   The first statement is false, the second statement is true.E) B) and D)
F) None of the above

Question 5

Good risk management practice may call for keeping a dental record beyond the mandated retention date because dental records are the best defense in any legal action.

Accepted Answer

A)   Both the statement and reason are correct and related.
B)   Both the statement and reason are correct but NOT related.
C)   The statement is correct, but the reason is NOT.
D)   The statement is NOT correct, but the reason is correct.
E)   NEITHER the statement NOR the reason is correct.F) D) and E)
G) B) and C)

Question 6

Which of the following is the recommended method to encourage completion of patient satisfaction surveys?

Accepted Answer

A)   Refuse to schedule another appointment unless the satisfaction survey has been completed.
B)   Mail multiple copies until the patient complies by completing the survey.
C)   Call the patient to request that the survey be completed by a particular date.
D)   Compensate the patient with an incentive, such as oral health care products.E) B) and C)
F) None of the above D

Question 7

The dental hygienist uses various levels of communication skills on a daily basis. The ultimate success of verbal communication depends on the way the material is presented, the attitude of the speaker, the tone and volume of voice, and the degree to which the dental hygienist and patient/colleague are able and ready to listen effectively.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true, the second statement is false.
D)   The first statement is false, the second statement is true.E) All of the above
F) A) and C)

Question 8

Patients have a legal right to their original dental records. The dental office has the legal right to refuse to transfer those records if the patient has not paid his or her bill.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true, the second statement is false.
D)   The first statement is false, the second statement is true.E) A) and B)
F) A) and C)

Question 9

Which of the following statements is true regarding documentation in the dental record?

Accepted Answer

A)   The process of documentation should be completed by the business office manager for consistency.
B)   Documentation should be completed at the end of the day to avoid issues of contamination of records with saliva or blood.
C)   Abbreviations and professional jargon should be used to save time and space in the record form.
D)   A simple note such as "prophy" is not appropriate because it does not convey what procedures were performed.E) B) and C)
F) A) and B)

Question 10

Dental hygienists should carry adequate professional liability insurance and be familiar with the policy and its coverage, terms, and requirements. Claims-made coverage is limited to protection for allegations that arise from treatment rendered and reported while the policy is in force.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true, the second statement is false.
D)   The first statement is false, the second statement is true.E) All of the above
F) A) and B)

Question 11

Which of the following is considered to be the key to a successful, safe, and satisfying dental hygiene practice?

Accepted Answer

A)   Excellent remuneration
B)   Communication
C)   A good practice location
D)   Extended hours for patients who are workingE) B) and C)
F) B) and D)

Question 12

Commonly understood acronyms should be used in the dental record so that all members of the dental office staff are familiar with the meaning of the term. Unusual or creative shorthand is encouraged as this may help ensure patient confidentiality.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true, the second statement is false.
D)   The first statement is false, the second statement is true.E) None of the above
F) C) and D)

Question 13

A quality improvement program should include three dimensions of health care delivery, which are

Accepted Answer

A)   background, delivery, and outcome.
B)   skills, application, and evaluation.
C)   structure, process, and outcome.
D)   methodology, process, and recapitulation.
E)   structure, application, and evaluation.F) A) and E)
G) A) and D)

Question 14

Each of the following is true for a system of incident reporting EXCEPT one. Which one is the EXCEPTION?

Accepted Answer

A)   Complete a report for all accidents or unusual incidents.
B)   Reporting should include patient care problems, patient management issues, and patient complaints.
C)   The report should focus on facts rather than subjective assessments and provide details of the event.
D)   The reports should be retained in the patient record.E) A) and B)
F) A) and C)

Question 15

Each of the following listening strategies is recommended by Purtilo and Haddad EXCEPT one. Which one is the EXCEPTION?

Accepted Answer

A)   Concentrate on central themes rather than isolated statements; listen in paragraphs.
B)   Listen with an open mind rather than focus on emotionally charged words.
C)   Summarize in your own mind what you have heard before speaking again.
D)   Clarify positions and statements before proceeding.
E)   Allow vague or incomplete ideas to go unchallenged.F) C) and E)
G) A) and C)

Question 16

Which of the following is a characteristic of a quality improvement program rather than incident reporting system?

Accepted Answer

A)   A systemic tracking of adverse events
B)   An ongoing evaluation system that focuses on patterns of behavior
C)   A system that requires members of the dental team to complete a report for all accidents or unusual incidents
D)   A report that focuses on facts rather than subjective assessmentsE) None of the above
F) A) and B)

Question 17

If the practitioner smells alcohol on a patient's breath and suspects that the patient is drunk, the

Accepted Answer

A)   patient should be described in objective terms according to the conditions observed.
B)   patient should be asked directly if he or she is drunk.
C)   clinician should state the obvious in the patient chart and say that the patient was drunk.
D)   clinician should not make any mention of it in the patient's chart.E) None of the above
F) A) and B)

Question 18

Most State Dental Practice Acts require that any licensed dental health care provider inform which one of the following of any address or name changes within a certain period?

Accepted Answer

A)   The monitoring agency, usually the State Dental Board
B)   The American Dental Hygienists' Association (ADH
A)  
C)   The local component society of the American Dental Hygienists' Association (ADH
A)  
D)   The dental hygiene program of graduationE) A) and B)
F) A) and C)

Question 19

The attitude and tone with which the spoken words are presented can have an impact on the effectiveness of the communication, because judgmental or negative attitudes and tone can influence the patient's response to the information or distract the patient from the educational message the dental hygienist is trying to convey.

Accepted Answer

A)   Both the statement and reason are correct and related.
B)   Both the statement and reason are correct but NOT related.
C)   The statement is correct, but the reason is NOT.
D)   The statement is NOT correct, but the reason is correct.
E)   NEITHER the statement NOR the reason is correct.F) All of the above
G) A) and B)

Question 20

Which of the following is a term used to describe a philosophy of risk identification and system of injury prevention?

Accepted Answer

A)   Risk management
B)   Fiduciary relationship
C)   Virtue
D)   DeontologyE) B) and D)
F) B) and C) A

Exam 10: Risk Management

Documentation in the dental record as part of the provision of oral health care services is important to protect

Correct Answer
verified

Each of the following is recommended in the textbook for utilizing social media EXCEPT one. Which one is the EXCEPTION?

Correct Answer
verified

Which of the following is a component of the process dimension of quality improvement?

Correct Answer
verified
B

Eliminating a high-risk procedure from the scope of practice is not always possible or desirable. In such cases a risk management strategy should be implemented to control the risk.

Correct Answer
verified

Good risk management practice may call for keeping a dental record beyond the mandated retention date because dental records are the best defense in any legal action.

Correct Answer
verified

Which of the following is the recommended method to encourage completion of patient satisfaction surveys?

Correct Answer
verified
D

Correct Answer
verified

Patients have a legal right to their original dental records. The dental office has the legal right to refuse to transfer those records if the patient has not paid his or her bill.

Correct Answer
verified

Which of the following statements is true regarding documentation in the dental record?

Correct Answer
verified

Dental hygienists should carry adequate professional liability insurance and be familiar with the policy and its coverage, terms, and requirements. Claims-made coverage is limited to protection for allegations that arise from treatment rendered and reported while the policy is in force.

Correct Answer
verified

Which of the following is considered to be the key to a successful, safe, and satisfying dental hygiene practice?

Correct Answer
verified

Commonly understood acronyms should be used in the dental record so that all members of the dental office staff are familiar with the meaning of the term. Unusual or creative shorthand is encouraged as this may help ensure patient confidentiality.

Correct Answer
verified

A quality improvement program should include three dimensions of health care delivery, which are

Correct Answer
verified

Each of the following is true for a system of incident reporting EXCEPT one. Which one is the EXCEPTION?

Correct Answer
verified

Each of the following listening strategies is recommended by Purtilo and Haddad EXCEPT one. Which one is the EXCEPTION?

Correct Answer
verified

Which of the following is a characteristic of a quality improvement program rather than incident reporting system?

Correct Answer
verified

If the practitioner smells alcohol on a patient's breath and suspects that the patient is drunk, the

Correct Answer
verified

Most State Dental Practice Acts require that any licensed dental health care provider inform which one of the following of any address or name changes within a certain period?

Correct Answer
verified

Correct Answer
verified

Which of the following is a term used to describe a philosophy of risk identification and system of injury prevention?

Correct Answer
verified
A

Exam 10: Risk Management

Documentation in the dental record as part of the provision of oral health care services is important to protect

Correct AnswerverifiedShow Answer

Each of the following is recommended in the textbook for utilizing social media EXCEPT one. Which one is the EXCEPTION?

Correct AnswerverifiedShow Answer

Which of the following is a component of the process dimension of quality improvement?

Correct AnswerverifiedB

Eliminating a high-risk procedure from the scope of practice is not always possible or desirable. In such cases a risk management strategy should be implemented to control the risk.

Correct AnswerverifiedShow Answer

Good risk management practice may call for keeping a dental record beyond the mandated retention date because dental records are the best defense in any legal action.

Correct AnswerverifiedShow Answer

Which of the following is the recommended method to encourage completion of patient satisfaction surveys?

Correct AnswerverifiedD

Correct AnswerverifiedShow Answer

Patients have a legal right to their original dental records. The dental office has the legal right to refuse to transfer those records if the patient has not paid his or her bill.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding documentation in the dental record?

Correct AnswerverifiedShow Answer

Dental hygienists should carry adequate professional liability insurance and be familiar with the policy and its coverage, terms, and requirements. Claims-made coverage is limited to protection for allegations that arise from treatment rendered and reported while the policy is in force.

Correct AnswerverifiedShow Answer

Which of the following is considered to be the key to a successful, safe, and satisfying dental hygiene practice?

Correct AnswerverifiedShow Answer

Commonly understood acronyms should be used in the dental record so that all members of the dental office staff are familiar with the meaning of the term. Unusual or creative shorthand is encouraged as this may help ensure patient confidentiality.

Correct AnswerverifiedShow Answer

A quality improvement program should include three dimensions of health care delivery, which are

Correct AnswerverifiedShow Answer

Each of the following is true for a system of incident reporting EXCEPT one. Which one is the EXCEPTION?

Correct AnswerverifiedShow Answer

Each of the following listening strategies is recommended by Purtilo and Haddad EXCEPT one. Which one is the EXCEPTION?

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of a quality improvement program rather than incident reporting system?

Correct AnswerverifiedShow Answer

If the practitioner smells alcohol on a patient's breath and suspects that the patient is drunk, the

Correct AnswerverifiedShow Answer

Most State Dental Practice Acts require that any licensed dental health care provider inform which one of the following of any address or name changes within a certain period?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is a term used to describe a philosophy of risk identification and system of injury prevention?

Correct AnswerverifiedA

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B

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D

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A