Question 1

Discuss the role that climate and psychological safety plays in employee voice.How can organizations create a positive climate and an atmosphere of psychological safety?

Accepted Answer

A positive climate is important for empl...

Question 2

Which of the following will result in a climate of silence?

Accepted Answer

A)  Rumours
B)  The grapevine
C)  Jargon
D)  Self-censorship
E)  FilteringF) A) and B)
G) A) and C)

Question 3

Voice can be contrasted with

Accepted Answer

A)  email.
B)  written communication.
C)  non-verbal communication.
D)  informal communication.
E)  silence.F) A) and B)
G) B) and E)

Question 4

Which of the following is NOT a basic principle of effective communication?

Accepted Answer

A)  Take the time
B)  Listen
C)  Feedback
D)  Jargon
E)  CongruenceF) None of the above
G) A) and C)

Question 5

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Accepted Answer

A) True 
 B)False

Question 6

The grapevine can provide an alternative source of power and influence.

Accepted Answer

A) True 
 B)False

Question 7

When providing an explanation for a controversial policy,what should an organization do?

Accepted Answer

A)  Use the grapevine
B)  Use informal communication
C)  Use a telephone hotline, intranet, or webcast
D)  Use a rich communication medium
E)  Use a computer-mediated communicationF) A) and B)
G) A) and C)

Question 8

Which of the following is NOT an appropriate active listening technique?

Accepted Answer

A)  Awareness of body language
B)  Asking questions
C)  Showing empathy
D)  Responding as soon as possible
E)  Paraphrasing what the speaker meansF) D) and E)
G) B) and E)

Question 9

Which of the following provides information in a 360 degree feedback system?

Accepted Answer

A)  Clients
B)  Employees
C)  Peers
D)  Superiors
E)  All of the aboveF) C) and D)
G) D) and E)

Question 10

The tendency to avoid communicating unfavourable news to others is called non-verbal communication.

Accepted Answer

A) True 
 B)False

Question 11

Much ________ material involves releasing pent-up emotions concerning bosses or customers that can't otherwise be comfortably expressed.

Accepted Answer

The answer of Much ________ material involves releasing pent-up emotions...

Question 12

What is the nature of gender differences in communication,and what are the key differences in male and female communication styles?

Accepted Answer

Females see communication as a way to de...

Question 13

Voice can be contrasted with ________.

Accepted Answer

The answer of Voice can be contrasted with ________....

Question 14

Cyberloafers tend to be less-educated males.

Accepted Answer

A) True 
 B)False

Question 15

________ differences between headquarters and subsidiaries pose substantial challenges.

Accepted Answer

The answer of ________ differences between headquarters and subsidiaries pose...

Question 16

Effective communication occurs when the right information gets to the right people ________.

Accepted Answer

The answer of Effective communication occurs when the right information...

Question 17

Which of the following are high on non-verbal and paraverbal cues?

Accepted Answer

A)  Face-to-face interaction and email
B)  Face-to-face interaction and memos
C)  Letters and memos
D)  Face-to-face interaction and videoconferencing
E)  Computer-mediated groups and face-to-face interactionsF) A) and B)
G) A) and C)

Question 18

After the interview,Mika realized that the interviewer's words,thoughts,feelings,and actions all contained the same message-this is something that is called ________.

Accepted Answer

The answer of After the interview,Mika realized that the interviewer's...

Question 19

A recent study found that cyberloafers tended to be younger,________,better-educated males.

Accepted Answer

The answer of A recent study found that cyberloafers tended...

Question 20

________ is the specialized verbal language characteristic of a particular occupation,profession,or organization.

Accepted Answer

The answer of ________ is the specialized verbal language characteristic...

Exam 10: Communication

A recent study found that cyberloafers tended to be younger,________,better-educated males.

Correct AnswerverifiedShow Answer

________ differences between headquarters and subsidiaries pose substantial challenges.

Correct AnswerverifiedShow Answer

When providing an explanation for a controversial policy,what should an organization do?

Correct AnswerverifiedShow Answer

Voice can be contrasted with ________.

Correct AnswerverifiedShow Answer

Effective communication occurs when the right information gets to the right people ________.

Correct AnswerverifiedShow Answer

Which of the following are high on non-verbal and paraverbal cues?

Correct AnswerverifiedShow Answer

Which of the following provides information in a 360 degree feedback system?

Correct AnswerverifiedShow Answer

Much ________ material involves releasing pent-up emotions concerning bosses or customers that can't otherwise be comfortably expressed.

Correct AnswerverifiedShow Answer

Voice can be contrasted with

Correct AnswerverifiedShow Answer

What is the nature of gender differences in communication,and what are the key differences in male and female communication styles?

Correct AnswerverifiedFemales see communication as a way to de...View AnswerShow Answer

The grapevine can provide an alternative source of power and influence.

Correct AnswerverifiedShow Answer

Discuss the role that climate and psychological safety plays in employee voice.How can organizations create a positive climate and an atmosphere of psychological safety?

Correct AnswerverifiedA positive climate is important for empl...View AnswerShow Answer

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Correct AnswerverifiedShow Answer

Which of the following will result in a climate of silence?

Correct AnswerverifiedShow Answer

After the interview,Mika realized that the interviewer's words,thoughts,feelings,and actions all contained the same message-this is something that is called ________.

Correct AnswerverifiedShow Answer

Cyberloafers tend to be less-educated males.

Correct AnswerverifiedShow Answer

________ is the specialized verbal language characteristic of a particular occupation,profession,or organization.

Correct AnswerverifiedShow Answer

Which of the following is NOT a basic principle of effective communication?

Correct AnswerverifiedShow Answer

Which of the following is NOT an appropriate active listening technique?

Correct AnswerverifiedShow Answer

The tendency to avoid communicating unfavourable news to others is called non-verbal communication.

Correct AnswerverifiedShow Answer

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Females see communication as a way to de...
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A positive climate is important for empl...
View Answer

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