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Which of the following processes involves analyzing the tasks necessary for the production of a product or service?


A) ergonomics
B) work flow design
C) utilization analysis
D) Industrial engineering
E) break-even analysis

F) B) and C)
G) All of the above

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Natalie,a manager at a construction company,contends that applying industrial engineering is the simplest way to structure work and maximize efficiency.Which of the following statements supports Natalie's argument?


A) Applying industrial engineering reduces the complexity of work.
B) Applying industrial engineering makes jobs more dynamic.
C) Organizations cannot combine industrial engineering with other approaches to job design.
D) Applying industrial engineering makes training people extremely difficult and time consuming.
E) Applying industrial engineering to a job increases its complexity.

F) A) and E)
G) A) and D)

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The expanded use of "project-based" organizational structures has reduced the need for analysis of work flows.

A) True
B) False

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All job descriptions within an organization should follow the same format.

A) True
B) False

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In the 1930s,the U.S.Department of Labor created the _____ as a vehicle for helping the new public employment system link the demand for skills and the supply of skills in the U.S.workforce.


A) Career Development Facilitator (CDF)
B) Dictionary of Occupational Titles (DOT)
C) Occupational Information Network (O*NET)
D) Standard Occupational Classification (SOC)
E) Selected Characteristics of Occupations (SCO)

F) A) and B)
G) A) and D)

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Briefly describe the Position Analysis Questionnaire (PAQ).What are the advantages and disadvantages of using the PAQ as source of job information?

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One of the broadest and best-researched ...

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Jenny is a line manager at Maxvin Corp.She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job.Information gathered by Jenny will be used to provide essential knowledge for staffing,training,performance appraisal,and other HR activities.Which of the following most likely corresponds to the task undertaken by Jenny?


A) job analysis
B) job definition
C) job training
D) job swapping
E) job rotation

F) B) and C)
G) A) and E)

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Identify the disadvantage of using the Position Analysis Questionnaire (PAQ) .


A) It applies exclusively to similar job profiles.
B) It measures only the inputs of a work process.
C) It fails to provide computerized reports.
D) It only deals with the mental processes involved in performing a job.
E) It results in abstract reports that are of limited use.

F) A) and C)
G) A) and B)

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Orange Banking Group,a corporation that has a global presence,is seeking to hire employees for its IT team.Among the available job positions are those of system administrators and chief technology officer.Who among the following is most likely to be the best source for preparing an analysis of skills needed to fill these important technical positions?


A) HR executives
B) incumbents
C) supervisors
D) line managers
E) external job analysts

F) None of the above
G) A) and B)

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Walters & Williams,a consulting firm,equips all of its employees with laptop computers,which they use at their desks and carry to client meetings.What ergonomic challenge may result from employees using these devices throughout the day?


A) shoulder strain from carrying them around
B) pain from the tactile feedback of pressing keys
C) fatigue from taking frequent breaks to move around
D) physical strain to wrists from improper positioning for typing
E) distraction from paying attention to posture

F) B) and C)
G) C) and E)

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Which of the following is true of telework arrangements?


A) They are the most difficult to implement for people in managerial or professional jobs.
B) They are the easiest to set up for manufacturing workers.
C) They support the strategy of corporate social responsibility by reducing an employee's need to commute using a vehicle.
D) They are limited to employees who are disabled or need to be available for children or elderly relatives.
E) They are only provided for employees who hold key strategic positions in a company.

F) D) and E)
G) B) and E)

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Which of the following would be a benefit to the company if it plans on applying industrial engineering to existing jobs?


A) Industrial engineering will increase the complexity of the work.
B) Industrial engineering will eliminate the need for specialization in the job.
C) Industrial engineering will make jobs less specialized and less repetitive.
D) Industrial engineering will provide measurable and practical benefits.
E) Industrial engineering will represent the best way to make jobs more meaningful.

F) A) and E)
G) D) and E)

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Jack has opted for a different work schedule in which he works 40 hours over four days a week,instead of working eight hours a day for five days a week.Jack's schedule can be termed a compressed workweek.

A) True
B) False

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Which of the following is true of self-managing work teams?


A) Team members' job duties are narrowly defined.
B) Team members usually share work assignments.
C) Team members' joint responsibilities are minimal.
D) Team members only have the authority to schedule work.
E) Team members are only responsible for their individual tasks.

F) C) and E)
G) A) and E)

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Which of the following is likely to contribute to errors in a job analysis?


A) use of multiple analysis methods to obtain a detailed job analysis
B) inputs from multiple sources such as incumbents and supervisors
C) fixed and unchanging job descriptions for various jobs
D) a combination of internal and external sources of information for job analysis
E) the creation of comprehensive and detailed job descriptions

F) A) and E)
G) A) and B)

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